Customer testimonials have always been a powerful tool for developing trust and confidence in a brand. In today’s competitive digital marketplace, testimonials are even more critical than ever. But what about the changing nature of testimonials? And why go with a video testimonial when it is so much easier to collect and post testimonials in text? Here are the reasons why video testimonials should be an ongoing part of your marketing strategy.
A. The Trust Factor
“If you read it online, it must be true.” Make this statement to any group of individuals and you’ll get a laugh or a snicker. False information is easily propagated on the web. Unethical companies frequently create their own “customer testimonials” to post on their websites to increase the trust factor. People know this now. A video takes an investment of time and money to create. When viewers see real people using their own words to describe their experience with your company, they are much more likely to trust the information they receive. An to ensure that your prospects are using real people, it’s a good idea to have them explaining their use of your products and services.
B. Emotional Impact
No matter how many exclamation points you put after a sentence, it can’t communicate the strength of emotion presented in facial expressions and tone of voice. Seeing and hearing another customer express their appreciation for your services or products makes an emotional connection with the viewer that cannot be duplicated with any other medium.
C. The Power of Story
If you want someone to remember something, there is one successful vehicle of delivery that has been used since the beginning of time: storytelling. Telling the story of “The Boy That Cried Wolf” makes a bigger impression than simply telling children not to lie. With video testimonials, you give customers the opportunity to tell their “story.” You can do the same thing in a written case study, but studies continue to show that people are more likely to watch a video than to read a page of text. When given the choice between reading text and watching a video, 59% of executives said they’d choose video.
D. Higher Conversions
There are two ways that video testimonials result in higher conversions. One is through increased site traffic and the other is through the power of social proof. Video increases site traffic in two ways. One, because people are drawn to video via search, and secondly, because videos are easily and frequently shared.
Once a visitor lands on your website, ComScore statistics say visitors to websites are 64% more likely to make a purchase after watching a video on your site. The power of story and the emotional impact of video magnify the trust factor for your brand. This is often referred to as “social proof.” Other people love this company, therefore, I will too.
Want to harness the power of video testimonials for your brand? Get in touch. Our professional approach makes for a smooth process from start to finish.